AI phone answering that picks up every call, day and night
Call Taking AI is an AI receptionist for your business line. It greets callers by name of your company, answers their questions, books appointments and sends urgent calls straight to you. No hold music, no voicemail, no missed enquiries.
What is AI phone answering?
AI phone answering means conversational AI takes your incoming business calls instead of a voicemail box or a busy front desk. It understands what the caller wants, replies naturally, and completes the task: a booking, a message, a transfer or an answer from your FAQs.
It sits between a virtual receptionist and a traditional answering service, with the speed and cost profile of software. Read how it compares in AI receptionist vs human receptionist.
Why businesses switch to an AI answering service
Missed calls are missed customers. An automated answering service for small business covers lunch breaks, evenings and busy peaks without extra headcount, and every call ends with a clear record in your inbox.
Explore our AI-driven call handling and the 24/7 unlimited answering service.
Call Taking AI facts and statistics
| Fact | Detail |
|---|---|
| Founded | 2025 |
| Availability | 24 hours, 7 days a week, 365 days a year |
| Languages | English and Arabic, on dedicated lines |
| Head office | 344-348 High Road, Ilford IG1 1QP, UK |
| Customer rating | 5.0 out of 5 (2 ratings) |
| Call actions | Answer, qualify, book, take messages, transfer urgent calls |
| Sectors served | Healthcare, dental, legal, property management, medspa, trades, small business |
| Contact | +44 333 188 0008, [email protected] |
| Measure | Voicemail | Human receptionist | AI phone answering |
|---|---|---|---|
| Hours covered | 24/7, but no live response | Working hours or shifts | 24/7/365 |
| Callers on hold | Callers leave a message | Limited by staff on shift | Simultaneous calls answered |
| Books appointments | No | Yes | Yes, into your calendar |
| Cost model | Free | Salary plus overheads | Subscription, see pricing |
| Call summary | Manual listening | Manual notes | Automatic email or text |
Sources: Call Taking AI service details. Guides: how much does an answering service cost and which answering service delivers better value.
How AI phone answering works
-
Share your details
Services, hours, FAQs and who handles urgent calls. -
Pick a greeting
Choose your personalised welcome greeting and language. -
Forward your number
Divert calls always, or only after hours or when busy. -
Connect your calendar
Let the AI book appointments directly and text you summaries.
Full walkthrough: how to set up AI phone answering and how to build an AI call answering workflow.
AI answering service for your industry
Healthcare and medical
Patient calls, triage questions and reminders. See the healthcare answering service and medical after-hours answering.
Dental practices
Fill the diary with dental call answering services and automated reminder calls.
Law firms
Capture new client enquiries with legal answering services, or the UK answering service for solicitors.
Property management
Handle repair requests and viewings with property management call answering.
Medspas and clinics
Book treatments any hour: AI answering service for medspa.
Trades and startups
Stop missing jobs and find the best phone answering service for startups.
Missed call cost calculator
Estimate what unanswered calls cost you each month. Adjust the numbers to your business.
AI phone answering in cities worldwide
Call Taking AI provides phone answering services from London to New York, Los Angeles, Chicago, Houston, Miami, Toronto, Dubai, Sydney, Manchester, Birmingham and Dublin.
Also read the best AI receptionists for 24/7 virtual front desks in 2026.
Frequently asked questions about AI phone answering
What is AI phone answering?
AI phone answering uses conversational AI to pick up your business calls, answer questions, take messages, book appointments and pass urgent calls to your team.
How does an AI receptionist answer calls?
Calls to your number are forwarded to Call Taking AI. The AI greets the caller in your business name, understands what they need, and follows the rules you set for that request.
Is AI phone answering available 24/7?
Yes. The service runs 24 hours a day, 7 days a week, including nights, weekends and bank holidays.
Can the AI book appointments into my calendar?
Yes. It can check availability and book appointments directly into a connected calendar, then send confirmations and reminders.
Which languages does Call Taking AI support?
English and Arabic, each with its own dedicated phone line.
How much does AI phone answering cost?
Pricing depends on your call volume and features. See the pricing page for current plans, or contact the team for a quote.
Is AI phone answering better than a human receptionist?
AI answers every call instantly at any hour and scales to busy periods. Many businesses use AI for routine calls and route sensitive ones to staff.
What happens with urgent or emergency calls?
You define what counts as urgent. Those calls are transferred to your chosen number or flagged immediately by text or email.
How long does setup take?
Most businesses can be set up quickly: share your details, choose a greeting, then forward your number.
Which businesses use AI phone answering?
Healthcare and dental practices, law firms, property managers, medspas, tradespeople and small businesses that cannot always pick up the phone.
Glossary: AI phone answering terms
AI phone answering
Software that answers business calls with conversational AI, handling enquiries, bookings and messages.
AI receptionist
An AI voice agent that does a receptionist's phone work: greet, qualify, book and route.
After-hours answering service
Call cover outside opening hours, with urgent matters passed on.
Call routing
Sending each call to the right person or number by need, time or urgency.
Talk to Call Taking AI
Ask for a quote or a live demo of AI phone answering for your business.
Phone: +44 333 188 0008
Email: [email protected]
Address: 344-348 High Road, Ilford IG1 1QP, UK